Applicable Terms to the Festival and Tickets Sales
Festival: ELROW VALENCIA XXL
Date/Schedule: Saturday 30 November 2024: from 15 p.m. to 1:30 a.m. on Sunday – last entry at 00:30 a.m.
**Schedules subject to change.
Organiser:
ENTRETENIMIENTO MUSICAL IBERIA, S.L., Unipersonal, with registered office in Bilbao (48001) Bizkaia, Gran Vía de Don Diego López de Haro, 1, planta 8, registered in the Mercantile Registry of Bizkaia (Biscay), volume 6,211, folio 56, sheet number BI-81,268, entry 7, and holder of Tax Identification Number B-72,470,321.
e-mail: info@elrowfamily.com
Venue: Marina Sur (Valencia, España)
Authorised Sales Channels:
- Ticketing platform: Enterticket
*This Authorised Sales Channel (excluding the physical ticket sales) is operated by third parties, and therefore the sales process is governed by its terms and conditions.
**The purchase of a Ticket through an Authorised Sales Channel (excluding the physical ticket sales) is subject to a Handling Fee which must be paid at the time of purchasing your Ticket (11% of the Ticket price).
***The purchased Ticket will only be available for download 24 hours before the Festival date. For incidents with your tickets you can go here: https://www.enterticket.es/info/contact
****If you buy several tickets, you will be able to assign each ticket to its user free of charge (first assignment). After this first assignment, if it is necessary to reassign or transfer the same ticket, each additional change to the first assignment will entail a management cost of 2 euros to be paid when requesting the change.
- Sale at the Venue’s ticket offices (subject to availability of tickets). The Organiser does not guarantee the availability of tickets for sale at the Venue’s ticket offices.
Means of payment accepted at the Venue:
- Cashless recharge points: card and cash (minimum 10 euros and you can only top up multiples of 5 euros).
- Merchandising points of sale: cashless and card.
- VIP tables: card, cash and bank transfer.
- Lockers: online pre-purchase and card.
- Cloakroom: cashless.
- Bars or any other goods or services within the Venue, other than the foregoing: CASHLESS ONLY.
Cashless
- Cashless service provider: IDASFEST
- Pre-charges (before the Festival): Online via the platform provided by the cashless provider. The pre-charge system will be available 30 to 15 days before the Festival. The purchaser of a Ticket will receive an email con pre-charges are enabled. If you pre-charge your Wristband, when you exchange your Ticket for access to the Festival, you will receive your Wristband with the pre-loaded balance.
- During the Festival: at the Recharge Points located inside the Venue.
- Cost: the use of the Cashless system does not involve any cost for the Attendee, except for the fee of TWO (2) EUROS for the recovery of unused balances.
Reusable cup policy:
As part of our commitment to sustainability and the environment, the Festival has implemented a reusable cup policy. When the Attendee ask for his/her first drink, he/she must buy a reusable cup for a fee of TWO (2) EUROS (the cup must be kept for the whole duration of the Festival). If lost, a new one must be purchased.
The reusable cup is not returnable at the end of the Festival. When leaving the Festival, if you do not wish to keep the cup, you can deposit it in the recycling containers.
Accessibility: for any questions related to accessibility please write to us at info@elrowfamily.com
Web: www.elrow.com