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Applicable Terms to the Festival and Tickets Sales

TERMS AND CONDITIONS APPLICABLE TO THE FESTIVAL AND TICKET SALES

1. FESTIVAL DETAILS

Festival: elrow @ BEC

**Date/Time: **21 November 2026, from 20:00 to 06:00 on 22 November (last admission time 05:00h).

**Times may be subject to change.

Organising Entity:

EM TOUR 3, S.L., UNIPERSONAL, with registered office in Bilbao (48001) Bizkaia, Gran Vía de Don Diego López de Haro, 1, 11th floor, registered with the Bizkaia Commercial Registry, Volume 6,214, Folio 17, Sheet number BI-81.264, Entry 1, and with Tax Identification Number N.I.F. B-56.266.695.

Contact E-mail: info@elrowfamily.com

Telephone: +34 932 063 034

Venue: Bilbao Exhibition Centre (BEC) (San Vicente de Barakaldo (48902) Bizkaia, Calle Azkue 1)

Authorised Sales Channels:

Online sales

Ticketing platform: Enterticket

*This Authorised Sales Channel is operated by third parties and therefore the sales process is governed by the terms and conditions of its platform.

**The purchase of a Ticket through this Authorised Sales Channel entails the application of a Management Fee, which must be paid when purchasing your Ticket (11% of the Ticket price).

***The purchased Ticket will only be available for download 24 hours before the Festival date. For any issues with your Tickets, you may contact the support channels provided by the Authorised Sales Channel.

**** If you purchase several Tickets, you may assign each Ticket to its user free of charge during the purchase process. Once purchased, assignments or transfers of Tickets may incur a fee which, where applicable, will be announced on the Website.

Additionally, the Organising Entity may authorise the sale of Ticket + accommodation packages through certain platforms, which will be announced on the Website as the organisation of the Festival progresses. These sales will be carried out directly by the relevant platform, although the purchase, possession and use of the Ticket shall remain subject to these Festival General Terms and Conditions.

Ticket office sales:

Provided that the Festival is not sold out and there is availability, on the day of the Festival Tickets for the categories that are still available will be put on sale at the ticket offices located at the entrances to the Venue.

Payment methods accepted inside the Venue:

The only payment methods accepted inside the Venue are card and cash.

Certain points of sale may operate exclusively by card.

**The Organising Entity reserves the right to modify the payment methods accepted at the Event.

Reusable cup policy:

As part of our commitment to sustainability and the environment, a reusable cup policy has been implemented. When the Attendee orders their first drink, they will be given a cup and, in exchange, must pay a deposit, the amount of which will be announced shortly on the Website.

The reusable cup is returnable at the end of the Festival. When the Attendee leaves the Festival, if they do not wish to keep the cup, they may return it at the points designated by the Organising Entity and recover the deposit. If the cup is lost, the deposit cannot be refunded.

Accessibility: a form for accessibility-related enquiries will be made available on the Website. Until the form is available, you may contact us at info@elrowfamily.com for any enquiries.

Website: www.elrow.com

2. ACCEPTANCE OF THE TERMS AND CONDITIONS

These FESTIVAL GENERAL TERMS AND CONDITIONS (hereinafter, the Terms and Conditions) apply to the Festival.

It is very important that you carefully read these Terms and Conditions before placing any Ticket order for the Festival, since, by PURCHASING, HOLDING, USING or INTENDING TO USE any Ticket for the Festival, YOU FULLY ACCEPT THE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THEM.

For this reason, if you do not agree to each and every one of the Terms and Conditions, you must not purchase, hold, use or intend to use a Ticket for the Festival.

▪ For all matters relating to the personal data you provide as a user of our Website or during the purchase process, please refer to the Privacy Policy available on the Website.

▪ Your use of our Website grants you, from the moment you access it, the status of user and implies your acceptance of the provisions included in the Legal Notice and Terms of Use available on the Website.

3. DEFINITIONS

Below, we include the definitions applicable to these Terms and Conditions, to facilitate a better understanding thereof:

Attendee: The person who, having purchased a Ticket through the Authorised Sales Channel, attends the Festival.

Authorised Sales Channel: The sales channel or channels through which you may purchase Tickets for the Festival, and which are EXCLUSIVELY those detailed in Section “1. FESTIVAL DETAILS”.

Access Conditions: The conditions for access to and remaining at the Festival set out in Section “6.4. RIGHT OF ADMISSION”.

Festival Conditions: The information about the Festival available on the Website, including the general description of the Festival (Venue map, schedules, accessibility and other relevant data and information relating to the Festival). The information is updated as the Festival date approaches.

Organising Entity: The entity promoting and organising the Festival, whose details are set out in Section “1. FESTIVAL DETAILS”.

Ticket: The ticket purchased through the Authorised Sales Channel that allows access to the Festival.

Festival: The festival identified in Section “1. FESTIVAL DETAILS”.

Management Fee: The amount charged to the purchaser of a Ticket when completing the purchase through an Authorised Sales Channel.

Ticket Categories: The different types of Tickets available for access to the Festival.

Wristband: The wristband that each Attendee must obtain at the Festival access lanes (by exchanging their Ticket).

Venue: The venue where the Festival takes place, the address of which is set out in Section “1. FESTIVAL DETAILS”.

Terms and Conditions: These FESTIVAL GENERAL TERMS AND CONDITIONS.

Website: The website containing the Festival Conditions, the link to which can be found in Section “1. FESTIVAL DETAILS”.

4. TICKET AND WRISTBAND

All Tickets and Wristbands shall remain the property of the Organising Entity.

4.1. TICKETS

4.1.1. TICKET CATEGORIES

The Authorised Sales Channel will offer the different Ticket Categories for the Festival.

Not all Ticket Categories are put on sale at the same time, and therefore this information may vary depending on when you access the Authorised Sales Channel.

IMPORTANT INFORMATION: Each Ticket Category determines the additional benefits to which it entitles the holder, in addition to access to the Festival itself (for example, access to the Venue through a fast lane, access to VIP standing platforms, access to VIP areas, or access to the backstage area of a stage, among others).

It is very important that you carefully read the information provided on the Website and through the Authorised Sales Channel in order to choose the Ticket Category you wish to purchase. By purchasing a Ticket, the user declares that they have read, understood and accepted all the information relating to the Ticket Category purchased.

It is the user's responsibility to check age restrictions, accessibility conditions, and all other Terms and Conditions and Festival Conditions.

The Organising Entity reserves the right to modify the prices of each Ticket Category at any time. Tickets will be invoiced based on the rate in force at the time of purchase through the Authorised Sales Channel.

4.1.2. AUTHORISED SALES CHANNEL

Only Tickets purchased through the Authorised Sales Channel shall be valid.

IMPORTANT: The Organising Entity** DOES NOT **accept responsibility for Tickets purchased through any channel other than the Authorised Sales Channel (including through resale outside the ticketing platform).

4.1.3. RESALE AND/OR PROMOTIONAL USES

Tickets are nominative and for personal use. Tickets may be assigned free of charge to their final user during the purchase process through the means enabled on the ticketing platform itself. Once purchased, assignments or transfers of Tickets may incur a management fee which, where applicable, will be announced on the Website as the organisation of the Festival progresses.

Tickets may only be resold through the Authorised Sales Channels themselves (if this option is enabled for the Event). Any other type of resale is prohibited and may result in the cancellation of the Ticket without refund or compensation and/or the denial of access to the Festival or removal from the Venue of the Ticket holder/carrier.

POSSESSION OF A TICKET DOES NOT ENTITLE THE HOLDER OR THIRD PARTIES TO USE IT FOR ADVERTISING, MARKETING OR PROMOTIONAL PURPOSES (INCLUDING COMPETITIONS, GIVEAWAYS, RAFFLES OR COMBINED SALES WITH OTHER GOODS AND SERVICES), except in cases where the Organising Entity has expressly authorised this in writing. FAILURE TO COMPLY WITH THIS PROVISION SHALL REQUIRE THE ADVERTISER AND/OR UNAUTHORISED USER TO PAY A PENALTY EQUIVALENT TO ONE THOUSAND PERCENT OF THE PURCHASE PRICE OF THE TICKET, without prejudice to the right of the Organising Entity to claim compensation for any damages caused.

4.1.4. WITHDRAWAL, CHANGES OR REFUNDS

Once your Ticket has been purchased, no changes or refunds will be accepted, except in the cases provided for in Section “12. CANCELLATIONS”.

The purchaser of a Ticket shall not have the right to withdraw from the online purchase, as the exception provided for in Article 103.l. of the General Law for the Defence of Consumers and Users shall apply.

4.1.5. FRAUDULENT TICKETS

The Organising Entity warns that it has implemented technical procedures capable of detecting any duplicated or falsified Ticket. The Organising Entity shall have the right to deny access to the Venue to the holder of a Ticket if any irregularity is detected. Any fraudulent use of a Ticket shall be pursued in accordance with applicable legislation.

Any Ticket sold, transferred, used or assigned in breach of these Terms and Conditions may be cancelled and access may be denied or the person attempting to use or using it may be removed from the Venue (without any right to refund or compensation).

4.1.6. TICKET ISSUES

For any issue with your Ticket, you must contact:

  • Issues relating to obtaining, downloading or assigning the Ticket to the final user (prior to the start of the Festival): contact the Authorised Sales Channel through which you purchased your Ticket.
  • Issues arising once the Festival has started: additionally, you will find an incident management point at the Venue, located next to the Festival access lanes.

4.2. WRISTBANDS

4.2.1. OBTAINING THE WRISTBAND AT THE FESTIVAL ACCESS POINTS

To access the Festival Venue, you must exchange your Ticket at the Festival access lanes for a Wristband.

To do so, you must present your Ticket to the access control staff in one of the following formats:

(i) e-ticket (electronic pdf) on your mobile device: in this case, it shall be your responsibility to ensure that your device is operational and functioning, and that the Ticket has been downloaded.

(ii) Printed on paper: in this case, it shall be your responsibility to keep the Ticket in good condition, with the QR code visible and legible to the Ticket scanning systems.

For security reasons, photographs displayed on a mobile device of a Ticket previously printed on paper will not be accepted.

Modified or torn Tickets, Tickets showing signs of falsification, or Tickets in which any type of irregularity is detected will not be accepted.

4.2.2. PLACEMENT, CARE AND USE OF THE WRISTBAND

The Wristband will NOT be handed to the Attendee, but will be placed on the Attendee by the access control staff. Therefore, each Attendee must personally obtain their Wristband at the access lanes, and Wristbands may not be collected on behalf of other persons.

There is one Wristband per Ticket. Once your Ticket has been exchanged, you must keep your Wristband (placed at the access lane) throughout the entire Festival.

Any tampering with or exchange of Wristbands is prohibited.

The Wristband is the only valid element that authorises the Attendee to access and remain at the Venue.

The Organising Entity shall not be responsible for the breakage, loss or improper handling of the Wristband. It is the Attendee's responsibility to keep it at all times, as its loss, tampering or breakage shall result in the inability to access or remain at the Venue.

It is the Attendee's responsibility to ensure that the Wristband is properly closed when it is placed, as a broken or tampered Wristband will under no circumstances be exchanged or replaced with another one.

4.2.3. WRISTBAND ISSUES

For any issue with your Wristband, you must go to the incident desk located inside the Venue.

5. AGE TO ACCESS THE FESTIVAL

The minimum age to access the Festival is 18 years old. Minors will not be allowed access.

The Organising Entity reserves the right to request that the Attendee show their national identity card, passport or equivalent official documentation proving their age, both at the Venue access points and subsequently inside the Venue.

Any breach of the age restrictions may result in access to the Venue or continued presence therein being denied to the Ticket holder or user, without any right to a refund or compensation.

6. ACCESS TO THE VENUE AND RIGHT OF ADMISSION

6.1. WRISTBAND REQUIRED AND IN GOOD CONDITION

To access the Venue, you must have the Wristband properly placed on your wrist. Access to or remaining at the Venue without a Wristband, or with a Wristband that has visibly been tampered with, damaged or broken, will not be permitted.

6.2. ITEMS NOT PERMITTED IN THE VENUE

The Organising Entity may restrict entry to the Venue of any item that may be dangerous, unsafe, unhealthy or whose use may contravene these Terms and Conditions.

In accordance with applicable legislation, Attendees (and the bags, handbags, backpacks or similar items with which they wish to enter the Venue) may be searched by Festival security staff in order to prevent the entry of such items.

The following is an Indicative List of Items Not Permitted in the Festival Venue:

  • Aerosols or other containers with/of gas.
  • Weapons, or objects that could produce the same effects, such as pointed or sharp objects, or objects deemed dangerous to safety (including selfie sticks).
  • Flags, banners, posters or other propaganda elements containing (i) political propaganda, or (ii) religious propaganda, or (iii) discriminatory messages, whether based on race, gender, age, nationality, culture, religion, sexual orientation, or any other characteristic — whether or not it may be considered exclusionary —, or (iv) defamatory, libellous, aggressive or hate speech messages, or messages intended to disturb public order; or (v) any other type of message or propaganda considered inappropriate for a festival.
  • THE FESTIVAL IS NOT ASSOCIATED WITH ANY POLITICAL, IDEOLOGICAL OR RELIGIOUS SYMBOL.
  • Bags, handbags, backpacks or other similar items whose dimensions exceed 35x20x12cm or whose capacity exceeds 10L.
  • Professional cameras or other professional audio-visual recording equipment.
  • Food and/or beverages. Containers for food or beverages (such as food containers, canteens or hip flasks) will also not be permitted. See Section “9. FOOD AND BEVERAGE SALES POINTS” for information about the offer available inside the Festival.
  • Drones.
  • Drugs, other illegal substances or other substances considered unsafe for consumption, including new psychoactive substances (commonly known as “legal highs”) and/or nitrous oxide, also known as laughing gas, and/or any equipment used for the production of such substances.
  • Items that may interfere with the shows and activities of the Festival or disturb other Attendees, such as: (i) megaphones, vuvuzelas, horns or other similar objects capable of producing loud noise; (ii) laser pointers or torches; (iii) firecrackers, flares, fireworks or other pyrotechnic articles; (iv) portable communication devices such as walkie-talkies, jammers, radio scanners or similar devices, (v) high-vis; (vi) helium balloons or other elements positioned above the general public that may obstruct visibility of shows and performances.
  • Furniture or similar items such as parasols, sunshades, chairs (folding or otherwise), tables (folding or otherwise), barbecues or tents.
  • Glass objects.
  • Vehicles (of any kind), including bicycles, motorcycles, skateboards, scooters or personal motorised vehicles. For persons with special needs, please complete the form referred to in Section “1. FESTIVAL DETAILS”.
  • Portable fans (regardless of size), except hand fans.

The Organising Entity shall not be responsible for any prohibited objects or other items considered inappropriate or unsafe that are confiscated in order to allow entry to or remaining at the Venue.

If security staff detect any of these prohibited items at the Venue, the Attendee will be accompanied out of the Venue in order to remove the prohibited item.

For indicative purposes (not exhaustive), the following items WILL be permitted:

  • Small bags, belt bags, backpacks or handbags (dimensions equal to or smaller than 35x20x12 and maximum capacity of 10L).
  • Caps, sunglasses, hand fans and sunscreen (containers no larger than 50ml).
  • Tobacco / Electronic cigarettes – maximum 2 vapes per person. Their use will only be permitted in outdoor areas.
  • Vehicles required for accessibility purposes by persons with reduced mobility (provided that they have previously contacted the Organising Entity through the contact email indicated in Section “1. FESTIVAL DETAILS” and have followed the Organising Entity's instructions).

6.3. ACTIVITIES/CONDUCT NOT PERMITTED AT THE FESTIVAL

Any activity or conduct that the Organising Entity considers may be dangerous, unsafe, unhealthy or that may contravene these Terms and Conditions is prohibited.

The following is an Indicative List of Activities and/or Conduct not permitted at the Festival:

  • Aggressive or violent behaviour, behaviour causing disturbances or disorder, or publicly inciting hatred, violence or discrimination on grounds of birth, race, sex, religion, opinion, disability, sexual orientation, gender identity, or any other social or personal condition or circumstance, which endangers public order or interferes with the normal development of the Festival (or any activity or show taking place as part thereof). THE FESTIVAL IS COMMITTED TO THE WELL-BEING OF ALL ITS ATTENDEES.
  • Activities that are disturbing to other Attendees, unhealthy, harmful, dangerous or unlawful, or that may constitute a criminal offence.
  • Climbing onto or remaining on: fences, barriers, trees, bushes, walls, safety elements (including stone or concrete separators), attractions, temporary structures, exhibitions, buildings or other Festival elements or structures that are clearly not intended for Attendees to climb onto or remain on.
  • Climbing onto (or remaining on) another Attendee's shoulders.
  • Carrying items that may disturb other attendees or totally or partially obstruct the visibility of any artistic performance.
  • Entering (or attempting to enter) restricted areas, areas where entry by the general public is not permitted, or areas to which the Ticket Category purchased does not grant access.
  • Crowd surfing and moshing (pogo), or other similar activities considered unsafe for the general public.
  • Activities intended to cause (or which may cause) fires, participating in them, or throwing objects into/with fire.
  • Smoking in enclosed spaces or other areas where smoking is not permitted.
  • Carrying out activities intended as political or religious propaganda. THE FESTIVAL IS NOT ASSOCIATED WITH ANY POLITICAL, IDEOLOGICAL OR RELIGIOUS SYMBOL.
  • Carrying out activities intended to (i) promote any goods or services, or (ii) attract customers, members or affiliates (to any type of organisation or entity, whether for profit or non-profit); except in cases expressly authorised by the Organising Entity within the framework of the organisation and operation of the Festival.
  • Street vending or any other type of commercial activity (except those expressly contracted/authorised by the Organising Entity within the framework of the organisation and operation of the Festival). In the event of a breach, the Organising Entity shall be entitled to impose on the offender a penalty equivalent to ONE THOUSAND PERCENT OF THE PRICE THAT WOULD APPLY to a comparable sponsorship or street-vending agreement, without prejudice to the right of the Organising Entity to claim compensation for any damages caused.
  • Audio-visual recording of any Festival performances and shows for commercial or promotional distribution through any medium, without being an authorised medium of the Organising Entity.
  • Attempting to pay by any means other than the payment methods permitted and identified in Section “1. FESTIVAL DETAILS”.

6.4. RIGHT OF ADMISSION

The Organising Entity reserves the right of admission.

Admission to and remaining at the Festival Venue is conditional upon compliance with the following Access Conditions:

  • Compliance with the age requirements established in Section “5. AGE TO ACCESS THE FESTIVAL”.
  • Possession and retention of the Wristband in accordance with Section “6.1. WRISTBAND REQUIRED AND IN GOOD CONDITION”.
  • Not possessing or bringing into the Venue any of the items detailed in the Indicative List of Items Not Permitted included in Section “6.2. ITEMS NOT PERMITTED IN THE VENUE”.
  • Not carrying out any of the activities/conduct detailed in Section “6.3. ACTIVITIES/CONDUCT NOT PERMITTED AT THE FESTIVAL”.
  • Compliance with all other rights and obligations included in these Terms and Conditions, established to guarantee both the proper enjoyment of the Festival by all Attendees and the safety of all staff and artists working at the Festival.

In particular, the Organising Entity reserves the right to deny access to or continued presence at the Venue to Attendees who:

  • Contravene the objective instructions of the Organising Entity (and, in particular, Festival security staff) generally applicable to the public and intended to ensure the proper development and operation of the Festival, and the safety and well-being of Attendees, artists and workers.
  • Engage in behaviour or conduct that is not permitted (as described in Section 6.3 above). In particular, the Organising Entity reserves the right to deny access to the Venue to any person who (a) behaves aggressively or violently, causes disturbances or disorder, or publicly incites hatred, violence or discrimination at the entrance or in the vicinity of the Venue (without the conduct necessarily having taken place inside the Venue), (b) causes inconvenience to other Attendees or persons inside the Venue, or (c) interferes with the normal development of the Festival.
  • Attempt to introduce, introduce, carry or use any type of weapon or object that could produce the same effects, such as pointed or sharp objects, or objects deemed dangerous to safety; or any illegal substance. This is without prejudice to the right to deny access to any Attendee attempting to introduce the items detailed in the Indicative List of Items Not Permitted included in Section 6.2.
  • Show signs of intoxication or be consuming drugs or narcotic substances, or show signs of having consumed them. Be in possession of or trafficking in drugs or other narcotic substances.
  • Fail to comply with the conditions and/or requirements established based on age.

Denial of admission to or removal from the Venue, pursuant to the provisions of this section, shall not entail any refund or reimbursement of the Ticket price. It may also result in the immediate removal of the Wristband (which shall remain in the possession of the Organising Entity and may not be reused).

6.5. CAPACITY

The Venue, and its different areas, have a limited capacity that will be controlled by Festival staff, meaning that once the limit is reached, access will be stopped. Persons may only access the Venue when it is not at full capacity. Likewise, Attendees with a Ticket Category allowing access to a specific area within the Venue may only access it when that area is not at full capacity. Consequently, the Organising Entity shall in no case be responsible for the inability of certain Attendees to access the Venue or a specific area at a given time if capacity has been reached.

6.6. RE-ENTRY

FOR SECURITY REASONS, TEMPORARY EXIT FROM THE VENUE DURING THE FESTIVAL IS NOT PERMITTED. WHEN AN ATTENDEE LEAVES THE VENUE, THEY WILL NOT BE ALLOWED TO RE-ENTER.

6.7. ACCESS OF ANIMALS TO THE VENUE

As a general rule, access to the Venue with animals is not permitted. For persons with special needs, please complete the form referred to in Section “1. FESTIVAL DETAILS”.

7. PAYMENT SYSTEMS PERMITTED INSIDE THE VENUE

The only payment systems accepted inside the Venue are those identified in Section “1. FESTIVAL DETAILS”.

NO PAYMENT FOR ANY PRODUCT OR SERVICE WITHIN THE VENUE MAY BE MADE THROUGH A PAYMENT METHOD OTHER THAN THOSE INDICATED IN Section “1. FESTIVAL DETAILS”.

Control and security staff may remove from the Venue any Attendee who makes or attempts to make payment for goods or services within the Venue in breach of this provision.

8. FOOD AND BEVERAGE SALES POINTS

In order to guarantee the safety, hygiene and health of Attendees (including food safety), bringing food or beverages into the Festival Venue is not permitted.

The Venue will have

(i) free drinking water points.

(ii) food and beverage sales points, with a wide gastronomic offer forming part of the Festival experience. The gastronomic offer will include, alongside omnivorous options, vegetarian, vegan and gluten-free options.

9. LOCKERS AND CLOAKROOM

In the event that the Organising Entity makes a Cloakroom or Locker facility available to Attendees inside the Venue, where Attendees may leave their clothing AT THEIR SOLE RESPONSIBILITY during the Festival, the following shall apply:

  • Using the Cloakroom or Lockers is NOT free of charge. The Attendee must pay the corresponding fee each time they wish to use them.
  • The Organising Entity SHALL UNDER NO CIRCUMSTANCES BE RESPONSIBLE for garments or items left by Attendees in the Cloakroom or Lockers (including theft, loss or damage).
  • For the collection of belongings,

▪ Cloakroom: the Attendee must go to the Cloakroom with the identifier provided by the Cloakroom staff when the items were deposited. The Cloakroom staff will only return the garments that are properly placed on the hangers associated with the identifier. Attendees are strictly prohibited from accessing the interior of the Cloakroom. If an Attendee removes an item from the Cloakroom, they must pay the fee again in order to leave it there again.

▪ Lockers: Lockers operate on a self-service basis. The Attendee may only open the Locker using the token, code or system provided when the belongings were stored.

  • The Organising Entity does not guarantee availability in the Cloakroom or Lockers for you to leave your belongings, as space is limited.

At the end of the Festival, any items that have not been collected by Attendees will be treated as lost property (for more information, please consult the Website or contact the Organising Entity through the Contact E-mail).

10. TRANSPORT AND PARKING

Travel to the Festival, as well as vehicle parking, shall be at the Ticket holder's own risk and expense.

As part of our commitment to the planet and the environment, we encourage and urge the use of public transport.

11. CHANGES TO THE FESTIVAL CONDITIONS

The Festival consists of a variety of artists and performances.

The Organising Entity will endeavour to maintain the Festival line-up and the proposed schedules for the Festival and artists. However, all of these may be subject to change at any time and without prior notice, whether due to the Festival's own requirements or for reasons beyond the Organising Entity's control.

For this purpose, the Organising Entity reserves the right to modify, suspend or alter any of the activities and performances included in the Festival line-up. Such changes shall in no case give rise to a right to obtain a refund or reimbursement of the price of the Ticket purchased.

Whenever possible, changes before and during the Festival will be announced through the Website and the Organising Entity's Social Media.

12. CANCELLATIONS

Total Cancellation of the Festival

In the event of total cancellation of the Festival, the following shall apply:

(i) The Organising Entity shall notify Ticket purchasers as soon as possible. Purchasers are responsible for informing themselves as to whether the Festival has been postponed, rescheduled or cancelled and, where applicable, about the new dates or Venue at which it will take place.

(ii) Attendees will be refunded the Ticket price.

(iii) In the event of rescheduling, the Organising Entity may offer the purchaser the option to retain the Ticket for the rescheduled Festival.

(iv) IT SHALL BE THE RESPONSIBILITY OF THE TICKET PURCHASER TO REQUEST THE REFUND, within the timeframe and in the manner indicated by the Organising Entity, and to provide all information required by the Organising Entity for this purpose.

Partial Cancellations

In the event that it is necessary to partially suspend or cancel the Festival due to (i) unforeseen circumstances, (ii) force majeure and/or (iii) any other circumstances which, being beyond the control of the Organising Entity, recommend cancellation (such as safety reasons, weather alerts, prudence and/or risk to third parties), no refund will be available. The foregoing applies to:

(i) If, once the Festival has started, it is stopped or not completed.

(ii) If the Festival start time is delayed.

Adverse weather conditions and changes to schedules within the Festival shall also not entitle Ticket holders to any refund or reimbursement (whether total or partial) of the Ticket price.

13. COVID-19 AND OTHER VIRUSES OR COMMUNICABLE DISEASES

The purchaser of a Ticket acknowledges the known and potential risks of the virus known as COVID-19, or other easily transmissible viruses or diseases, and understands that: (a) such risks increase with proximity to other people; (b) such risks cannot be completely eliminated within the framework of the Festival; (c) there is an inherent and elevated risk of exposure to COVID-19 (or other easily transmissible viruses or diseases) in any public place or place where people are present; and (d) there is no guarantee, express or implied, that they will not be exposed to COVID-19 (or other communicable viruses or diseases) if they access the Venue.

The Organising Entity reserves the right, at its sole discretion, to introduce, modify or remove measures relating to the COVID-19 virus and other easily transmissible viruses or diseases at any time (before or during the Festival), and in particular in response to guidelines, recommendations or legislation issued by the competent authorities.

The Organising Entity reserves the right not to allow access to, or to remove from, the Venue any person who refuses to comply with the measures applicable to the Festival relating to COVID-19 or other easily transmissible viruses or diseases.

14. RECORDINGS DURING THE FESTIVAL

BY ATTENDEES

Attendees acknowledge and accept that the Organising Entity holds and owns all intellectual property, industrial property and any other rights, including image rights, arising directly or indirectly from the performances (artistic or otherwise) taking place in connection with the Festival, without territorial or temporal limitation, and without any limitation other than those established in the applicable Intellectual Property Law.

The capture, fixation or recording of images or sounds for commercial purposes of any kind is strictly prohibited.

The Organising Entity may remove any person who breaches the above obligation, without this giving rise to any right to a refund of the Ticket price.

BY THE ORGANISING ENTITY (OR OTHER FESTIVAL COLLABORATORS)

There may be personnel with cameras (both photographic and video) and other professional image and sound recording systems at the Venue, as well as media representatives. All such professionals are authorised to make recordings and capture images (visual, audio and audio-visual), which may be published or publicly disseminated (by the Organising Entity or third parties), through any communication medium, including television, social media, websites, etc.

By entering the Festival, you accept that you may be photographed, filmed or included in a sound recording, as well as the dissemination of such photographs, videos or recordings by any means, without territorial or temporal limitation. To this effect, Attendees expressly and free of charge authorise the capture and recording of their image and/or voice during the Festival and the subsequent dissemination thereof by the Organising Entity or third parties authorised by it through any communication medium, expressly consenting to the promotional and/or commercial use of the images captured.

15. DATA PROTECTION

The personal data provided when purchasing a Ticket or as a user of the Website will be processed in accordance with the Privacy Policy available on the Website and the applicable legislation on the protection of personal data. In particular, the Organising Entity may process your data for purposes related to Ticket sales, as well as to inform you by any means about services, products and promotions of the Organising Entity, unless you inform us otherwise.

For any enquiries or to exercise your rights, you may contact us through the contact email indicated in Section “1. FESTIVAL DETAILS”.

When using a ticket sales platform operated by a third party, you must also read and accept its privacy policy.

16. LIABILITY OF THE ORGANISING ENTITY AND LIMITATIONS

Attendance and access to the Festival are at the Attendee's own risk, and the Organising Entity shall under no circumstances be liable (except in cases of legal breach or gross negligence) for any losses, injuries or damages (whether direct or indirect) that may be suffered in connection with the Festival (inside or outside the Venue).

The maximum total liability of the Organising Entity shall in no case exceed the price of the Ticket purchased (excluding Management Fees). The Organising Entity shall not be liable for any other expenses associated with attendance at the Festival (such as travel, accommodation or subsistence expenses), nor for the value of any items that may be damaged, lost or stolen during the Festival.

If access to the Venue is denied to or an Attendee or Ticket holder is removed from the Venue for any of the reasons established in these Terms and Conditions, the purchased Ticket (or Wristband, as applicable) shall cease to be valid, without giving rise to any right to a refund or reimbursement of any amount.

17. WARNINGS AND RECOMMENDATIONS

By purchasing a Ticket and/or attending the Festival, you acknowledge and accept that:

  • The performances taking place as part of the Festival may use strobe lights, laser lighting, pyrotechnics and/or smoke machines, which may be uncomfortable for you.
  • The stages are equipped with loudspeakers used during performances by the various artists. Loud music may damage hearing.
  • The Organising Entity endeavours to ensure that the Venue is equipped with the structures and measures necessary to provide a safe environment. However, Attendees must take care when moving around the Venue, as there may be poorly lit areas or wet floors, among other hazards.
  • The Venue may have video surveillance cameras for health and safety reasons and crime prevention and, consequently, Attendees who remain at the Venue (or in its vicinity) may be recorded.

In the event of an emergency, the Attendee must follow the instructions and directions of the Organising Entity and, in particular, the Venue security staff.

18. ATTENDEE SERVICES AND COMPLAINTS

Attendee Services – Organising Entity:

Address: Bilbao (48001) Bizkaia, Gran Vía de Don Diego López de Haro, 1, 11th floor

e-mail: info@elrowfamily.com

Telephone: +34 932 063 034

At the Venue:

At the Venue you will find clearly identified information and incident management points.

To submit any complaint, the Attendee must identify themselves and prove their status as an attendee of the Festival.

The Organising Entity shall have COMPLAINT FORMS available to the public at the Venue's information point.

ALTERNATIVE DISPUTE RESOLUTION

Once a Ticket has been purchased, if you have been unable to resolve your issue through the channels provided by the sales platforms themselves, or through the contact channels of the Organising Entity indicated in this section, you are informed that you may refer the matter to an alternative dispute resolution body for consumer matters. For more information, please consult the following link:

https://www.dsca.gob.es/es/consumo/como-reclamar-conflicto-consumo/resolucion-alternativa-conflictos

To access the list of alternative dispute resolution bodies, please consult the following link:

https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en

19. CHANGES

The Organising Entity reserves the right to modify these Terms and Conditions if it considers this necessary. The Organising Entity shall notify Ticket purchasers of any changes that may substantially or materially affect their rights as consumers and users.

If you have any questions about these Terms and Conditions or the Festival Conditions, you may contact us through the contact email indicated in Section “1. FESTIVAL DETAILS”.

20. LEGAL RESERVATION

The Organising Entity is entitled to take such legal measures, both civil and criminal, as it deems appropriate against those responsible for any attempted fraud, trespass and/or damage caused to the Organising Entity, directly or indirectly.

21. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions have been drafted and shall be read and interpreted in accordance with the Spanish legislation applicable to the location where the Festival takes place.

For the resolution of any type of dispute between the Organising Entity and the user, the courts and tribunals of the city of Bilbao shall have jurisdiction, without prejudice to consumer rights, whereby consumers may bring claims before the courts of their place of residence.